[Hiring] Senior Scheduler @Steno

Role Description

• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption.
• Manage all client preferences and communicate them to your team, providing white glove service.
• Triage incoming Zendesk requests and route to appropriate operations team or account manager.
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager.
• Collaborate with cross-functional teams to ensure all client needs are met.

Qualifications

• 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
• Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred).
• Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.
• A quick learner and feel comfortable picking up new systems and processes.
• Ability to effectively prioritize among competing tasks and have excellent time management skills.
• Ability to work through highly detailed processes at an efficient pace.
• Flexible and can deal with ambiguity from time to time while remaining organized.
• Excellent listening skills and exceptional verbal and written communications skills.
• Desire to work with a fast-paced and quickly growing tech start-up and enthusiasm about the opportunity for growth within the company.
• Able to work core business hours in Pacific Timezone.

Requirements

• Hourly rate: $28-$33.
• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental.
• Wellness/Mental Health – shared benefits to be used among employees and families.
• Flexible Paid Time Off – allowing employees to find balance in their lives.
• Options of Equity – we know our success is nothing without our team.
• A home office setup, a monthly stipend to cover internet/phone - And more!

Company Description

The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.