Senior Router @Waste Management, Inc. (WM)
Customer Service
Salary $22.00 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago

[Hiring] Senior Router @Waste Management, Inc. (WM)

3d ago - Waste Management, Inc. (WM) is hiring a remote Senior Router. πŸ’Έ Salary: $22.00 per hour πŸ“Location: USA

Role Description

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

  • Works with routing specialists, route managers, and the service department to optimize complex routes.
  • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
  • Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service.
  • Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
  • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
  • Records and documents information from Drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
  • Serves as point person for manager, coordinates projects and other tasks as necessary.
  • Delegates work in manager's absence.
  • Serves as an escalation point for other Dispatchers in the department.
  • Train new Dispatchers.
  • Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area.

Qualifications

  • High School Diploma or G.E.D (accredited).
  • 2 years Minimum of previous dispatching experience (in addition to education requirements).
  • Additional or specialized training in transportation, logistics, or similar area of study preferred.
  • Customer service experience in a call-center environment preferred.
  • Computer skills with ability to handle multiple monitors, programs and systems.
  • Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
  • Must have the desire and ability to learn Waste Management proprietary software applications.

Requirements

  • Must reside within the Florida Market area.
  • Strong Communication and Computer Skills needed.
  • Shifts: 3am - 11:30am & 10:30am - 7pm ET Monday-Friday Rotating Saturdays.

Benefits

  • Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
  • Stock Purchase Plan.
  • Company match on 401K.
  • Paid Vacation, Holidays, and Personal Days.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Router @Waste Management, Inc. (WM)
Customer Service
Salary $22.00 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 3d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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