[Hiring] Senior Patient Advocate @LucyRx

Role Description

The Senior Patient Advocate will be a member of the Prescription Optimization Program. They will be responsible for assisting the members with obtaining critical medications that they may have normally had trouble obtaining. They will act as the members' personal advocate and will guide them through the complex world of prescriptions to help them obtain their medications in a cost-effective manner. They will be exploring the possibility of obtaining patient assistance and be the critical link between the members, the doctors, and the pharmaceutical companies.

• Support the Prescription Optimization Program
• Work with clients and members to allow them to utilize all the benefits of the Prescription Optimization Program
• Provide appropriate triage and care coordination to clients, members, providers, and pharmacies
• Collaboration with all internal and external teams to support the POP program
• Take inbound calls to members, providers, and pharmacies
• Manage and process incoming and outgoing forms, information, and data to provide patient assistance to the members
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
• Have a patient-centric mindset and a high sense of urgency
• Impeccable documentation and follow-up skills

Qualifications

• Active Pharmacy Technician license in good standing from any U.S. state
• Certified Pharmacy Technician (CPhT) preferred; if not currently certified, must have the willingness and ability to obtain CPhT certification within 6 months of hire
• Self-starter with a strong attention to detail
• Solid time management and follow-through
• Ability to work effectively in a team environment
• Intermediate skills in MS Word, Excel, Salesforce
• Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
• Demonstrate problem-solving skills, information gathering, research, alternatives analysis, applying creative solutions to unique and/or immediate issues

Requirements

• Experience 1+ years in Healthcare or pharmaceutical industry experience
• Experience in member support role
• Experience 1+ years of customer service experience and solving customer problems
• Experience in call center-handling inbound calls and making outbound calls

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required. Regularly operates in an office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment such as a printer, copier, and phone. Minimal travel may be required.

Company Description

LucyRx is an independent, next-generation pharmacy benefits manager (PBM) transforming how healthcare works. We’re fixing what’s broken in the PBM industry by putting people first and challenging outdated norms. For too long, traditional PBMs have prioritized profit over patients, and we believe that’s just plain wrong. LucyRx offers bold, innovative solutions powered by LucyIQ, our proprietary AI platform, to deliver actionable insights that lower costs, improve care, and simplify prescription management. While we’re new to the PBM space, LucyRx is built on decades of leadership experience and a commitment to meaningful change. We’re a nimble, remote-first team with a bold mission to redefine pharmacy benefits—and we’re just getting started.