[Hiring] Senior Partner Success Manager @Ōura

Role Description

You'll work cross-functionally with SW Partnerships, HW Partnerships, Product, Marketing, RevOps, Project Management, and market leaders to support the health, performance, and growth of Oura’s ecosystem partnerships after signature.

• Own partner relationships post-signature
• Take handoff from partnership leads once deals are signed and manage partners through onboarding, launch, ongoing performance management, renewal, and select expansion opportunities.
• Serve as a primary day-to-day point of contact for assigned partners across operations, performance, and collaboration.
• Build strong, trusted relationships with partner stakeholders and help ensure a smooth experience across the partner lifecycle.
• Manage Tier 1 partnerships autonomously – see around the corner on partner issues, growth opportunities and what’s next.

• Drive partner performance and execution
• Work closely with Rev Ops to monitor partner performance against defined KPIs such as attach rate, engagement, revenue, partner satisfaction, and operational health.
• Support recurring business reviews with partners and internal stakeholders by surfacing insights, risks, and recommended actions.
• Identify issues early, coordinate cross-functional resolution, and help execute recovery plans where performance is off track.

• Improve partner processes and operating rhythms
• Help implement and refine repeatable playbooks for onboarding, launch readiness, in-life support, and QBR/MBR cadences.
• Contribute to partner tiering, governance models, and support structures that align service levels to partner needs.
• Partner with RevOps and Operations to improve reporting, tooling, and workflow efficiency.

• Manage longtail/affiliate partnerships
• Be the voice of partners internally
• Gather partner feedback and translate it into clear themes and actionable recommendations for Product, Engineering, Marketing, Data, and Operations teams.
• Share market and partner insights that help internal teams understand where friction exists and where opportunities for improvement or growth are emerging.
• Advocate for partner needs while balancing Oura’s business priorities and member experience.
• Run the internal business development for complex deals, bringing the right stakeholders together to build and/or develop new systems to scale with deals.

• Support operational excellence and compliance
• Partner with Legal, Security, Clinical/Regulatory, Support, and Operations teams to help ensure live partnerships operate within agreed guardrails and service expectations.
• Manage escalations with a high bar for responsiveness, communication, and resolution.
• Help maintain strong internal coordination across launches, reporting, support, and ongoing partner needs.

Qualifications

• 6–8+ years of experience in Partner Success, Customer Success, Account Management, Strategic Partnerships, or related operational roles in health tech, SaaS, platforms, or similar industries.
• Experience managing post-sales or post-signature relationships for complex, cross-functional partnerships or enterprise accounts.
• Strong analytical skills and comfort working with data to monitor performance, identify trends, and inform recommendations.
• Experience running business reviews, managing partner escalations, and coordinating across internal teams to drive outcomes.
• Strong communication skills with the ability to synthesize complexity into clear, actionable updates for partners and internal stakeholders.
• A proactive, organized, and solutions-oriented approach, with comfort operating in evolving environments.
• High integrity around privacy, security, and member trust.
• Familiarity with AI tools and workflow automation to improve team productivity and partner enablement.
• A passion for helping people make health a daily practice.

Nice to have

• Background in wearables, healthcare, pharma, diagnostics, or other regulated environments.
• Experience supporting D2C, B2B, or B2B2C partnerships.
• Familiarity with CRM and workflow tools such as HubSpot, as well as AI tools such as OpenAI, Claude, Gemini, or similar platforms.

Logistics & culture

• Location: Remote (ET preferred), periodic travel (~20%) to key partners and company off-sites.
• We value builders who combine high ownership with low ego, move fast, and sweat the details.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave
• Oura takes a market-based approach to pay, which may vary depending on your location.
• Region 1: $143,650 - $169,000
• Region 2: $130,050 - $153,000
• Region 3: $117,300 - $138,000