[Hiring] Senior Medical Collection Representative @UnitedHealth Group

Role Description

This position is Remote in Chelmsford, MA. You will have the flexibility to work remotely as you take on some tough challenges. For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring, Connecting, Growing together.

As a Senior Medical Collection Representative, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

This position is full-time (8 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Chelmsford-228 Billerica Rd, MA.

We offer 12 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities:

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues.
• Handle escalated and complex customer issues, helping to provide resolution and settlement of account.
• Contact customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances.
• Obtain agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits.
• Perform research and document on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information.
• Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details.
• May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 1+ years of medical billing.
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Ability to work any 8-hour shift Monday - Friday, between the hours of 8:00 am - 4:30 pm.

Requirements

• 1+ years of experience in an office setting, call center setting or phone support role.

Telecommuting Requirements

• Reside within Chelmsford, MA.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment.