[Hiring] Senior Manager, Customer Success @Everyday Electric

Role Description

As a Senior Manager, Customer Success, you will own the strategic direction, health, and partner engagement for a portfolio of our highest-complexity, highest-value Utility VPP partners. The Customer Success team manages the end-to-end post-contract lifecycle. Acting as trusted advisors and Renew Home product experts, the team ensures partners achieve their strategic goals while driving the growth and scaling of their programs. This is a senior individual-contributor role: you won’t manage people, but you’ll operate as a functional leader on the team — the person who takes on our most demanding accounts, sets the standard for how complex programs are run, and acts as a mentor and escalation point for less-experienced teammates. You will identify the problems that matter in your portfolio, define the solutions, and work with our internal teams to drive them to conclusion.

What You Will Do

• Own the strategic direction, operational health, and end-to-end partner engagement for a portfolio of our most complex, highest-value VPP partners — from launch through ongoing growth and optimization.
• Serve as a trusted advisor to senior stakeholders within partner organizations, expertly navigating complex, multi-stakeholder ecosystems.
• Act as a mentor and escalation point for the Customer Success team stepping in on at-risk or off-track programs for your portfolio of partners and modeling how complex issues get handled well.
• Identify programmatic bottlenecks and design scalable playbooks and solutions for setup, growth, and monitoring that the broader team adopts.
• Partner with Sales to map account growth and expansion strategies, and connect our long-term product roadmap to each partner’s strategic vision.
• Own the customer feedback loop for your accounts, translating insights into strategic recommendations that influence our product and service roadmap.
• Anticipate roadblocks before they impact partners and proactively implement mitigation strategies; exercise strong judgment on when and how to escalate.
• Use customer success tools and data analytics to track account health, surface trends, and measure program effectiveness — delivering actionable insights to partners and internal stakeholders.
• Actively contribute to and evolve Renew Home’s delivery and account management methodology, identifying gaps and building solutions that improve delivery across the team.

Qualifications

• BA/BS degree and at least 7+ years of experience in client management, program management, or partnership development in a fast-paced environment, with experience in the energy industry.
• Demonstrated ability to independently own high-complexity, high-value accounts and drive cross-functional initiatives from start to finish.
• Deep expertise in VPPs, demand response, or broader energy program experience.
• Excellent written, verbal, and visual presentation skills among peers, management, and cross-functional teams.
• A strong track record of navigating ambiguity and complex, multi-stakeholder environments, and juggling multiple programs simultaneously.
• Experience mentoring teammates or serving as an escalation point without formal management authority.
• Strong project management and organizational skills, with sharp analytical and troubleshooting instincts and meticulous attention to detail.

Requirements

• Technical or MBA degree.
• Experience in fast-paced environments, such as consulting or technology.
• Knowledge of utility regulatory environments, stakeholders, and decision-making processes.

Benefits

• A full-time position, with a competitive salary based on experience. The base salary for this role is $135k - $165k, plus a target annual bonus of 15% of base salary.
• Fully remote work environment with home office set-up allowance.
• Real and lived work-life balance - Company perks include no pre-set vacation limits, parental leave benefits, and a corporate value of working sustainably.
• Competitive benefits package that includes numerous health and wellness benefits.
• 401(k) plan, with employer contributions to the same.
• Opportunity to work with amazing people who are passionate about their mission, thriving in a fully-remote work environment, and learning and growing every day.