[Hiring] Senior Customer Success Manager @Navina

Role Description

We are looking for a motivated Senior Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and Medical teams.

Responsibilities

• Build and maintain relationships with mid-market & enterprise accounts, from clinicians up to C-level executives and decision-makers after signing an agreement.
• Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value.
• Be the voice of the clients and the internal focal point for any client need.
• Own client communications and account operations: Set up, facilitate, and lead personal & group F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities.
• Track, monitor, and manage accounts with specific KPIs for clients on the Hubspot CRM system, in addition to clients KPIs (Usage, engagement, etc).
• Take part in product cycles, roadmap planning, and execution.

Qualifications

• 8-10 years of successful experience in account/success management, focused on larger healthcare organizations, such as health systems or IDN/ACO or MSO networks.
• Experience deploying population health solutions in value-based care provider organizations - a must!
• Project management experience including managing Customers' Onboarding process, owning and managing all aspects of clients from activities from Close-Won to Go-Live and product Value.
• Experience in managing customers' renewal process, with a high retention rate track record.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong communication and storytelling skills.
• The position requires 50% travel based on business needs.
• Experience in Value Based Care - a must!
• Technical background - Advantage.
• Experience in sales - Advantage.