[Hiring] Senior International Customer Success Account Manager @Edmentum

Role Description

This is not your typical customer success role. As the Sr. International Customer Success Manager on Edmentum's International Services team, you will bring senior-level expertise to a dual mandate:

• Owning a portfolio of the most complex, high-value international accounts.
• Serving as the team's go-to leader, mentor, and escalation anchor for a talented group of Customer Success Managers.

In this role you will:

• Own and lead a focused portfolio of strategic international accounts, serving as the senior point of contact for onboarding, implementation, adoption, and long-term success.
• Provide formal day-to-day leadership and mentorship to the CSM team, coaching on relationship management, tool use, and the structured execution habits that keep complex teams moving.
• Serve as the first line of escalation for the team, resolving the majority of complex customer and operational challenges independently and coaching team members to bring solutions, not just problems.
• Lead onboarding and enablement for new team members, building their confidence and competence in servicing international accounts from day one.
• Drive consistent adoption of customer success tools and reporting practices, using data to surface risks and continuously improve service delivery across the team.
• Represent Edmentum at strategic customer engagements, including travel to key international markets, as the trusted face of our international services function.

Qualifications

• Bachelor's degree in Business, Education, International Relations, or a related field.
• 5+ years of experience in customer success, account management, or international services, including time in a senior or lead capacity.
• Experience managing or formally mentoring a team.
• Deep skills in owning complex, high-value accounts through the full lifecycle, from onboarding and implementation to long-term retention.
• Proficiency with customer success platforms and CRM tools.
• Experience in education technology; knowledge of international education markets is a meaningful advantage.
• Structured, direct, and execution-focused professional.
• Skilled at coaching others to be problem-solvers.
• Comfortable in executive-level customer conversations.
• Able to work flexibly across time zones and travel to support key customer relationships.
• Multilingual capability is a significant plus for our international markets.
• Willing to take on evolving responsibilities based on business needs.

Requirements

• Strong leadership and mentorship abilities.
• Ability to resolve complex customer and operational challenges.
• Experience in data-driven decision-making.
• Excellent communication skills for executive-level conversations.
• Flexibility to work across time zones.

Benefits

• Medical, dental, and vision insurance with various plan options.
• 401(k) retirement plan with company matching.
• Time away program, volunteer time away, and a winter office closure at the end of December.
• Resources to promote wellness, ensuring support both professionally and personally.