[Hiring] Senior Incident Response Engineer @Microsoft

Role Description

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and further deepen your technical proficiency – becoming a product expert.

Responsibilities

• Response and Resolution: You own, investigate, and solve highly complex customer technical issues and serve as a technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tasks (e.g., debugging).
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.
• Product/Process Improvement: You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.
• Business Integration: You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.

Qualifications

• Candidate must have hands-on experience in customer-facing roles (Customer support experience is preferred).
• Experience in Cybersecurity and Security Incident Response.
• Ability to manage complex Incident Response situations with a focus on deep technical troubleshooting and empathetic customer engagement.
• Practical experience troubleshooting Network, Windows Server, Windows Client, and Active Directory environments.
• Working knowledge of Entra ID and Microsoft 365 management and troubleshooting experience.
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND demonstrated experience of technical support, technical consulting experience, or information technology experience.

Requirements

• Experience in Security Incident Response with recent operational security experience (Indicator of Attack / Indicator of Compromise deep investigation, On-Premises data and Cloud log investigation, Malware Analysis, Threat Analytics, Threat Intelligence, endpoint security, etc.)
• Experience in Network Security Administration, and/or Systems Administration with experience in Windows Server, Windows Client, and Active Directory Administration.
• Experience in Cloud investigations with Entra ID, Microsoft 365 and Microsoft Defender solutions.
• Experience with any Microsoft Defender solutions.
• Experience in Azure Identity management and troubleshooting.
• Kusto Query Language knowledge.
• Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments.
• Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).
• Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, SANS GCIH, CISSP, CEH, Amazon AWS, etc.).

Language Qualification

• English Language: confident in reading, writing and speaking.

Benefits

• The typical base pay range for this role across Portugal is € 59,000.00 - € 122,500.00 per year.
• Certain roles may be eligible for benefits and other compensation.

Company Description

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.