[Hiring] Senior Escalation Engineer @Job Board

Role Description

As an Escalation Engineer, you are the critical bridge between our customers' most complex technical challenges and our innovative engineering solutions. You aren't just resolving support cases; you are ensuring that the world's most sensitive organizations have the visibility they need to disrupt attacks. By mastering everything from Linux internals to cloud networking, you serve as a technical champion who ensures Corelight's "evidence" remains the gold standard for defenders worldwide.

• Drive Technical Resolution: Serve as the primary point of contact for complex customer escalations and Proof of Concepts (POCs), ensuring successful outcomes for mission-critical issues.
• Deep-Dive Troubleshooting: Conduct advanced root cause analysis (RCA) involving Linux internals, hardware performance, and intricate network topologies.
• Manage High-Stakes Cases: Orchestrate and drive multiple high-priority cases simultaneously, maintaining focus and urgency under pressure.
• Internal Advocacy: Act as a liaison between the field and HQ, translating customer requirements into structured, actionable feedback for Engineering and Product Management.
• Deliver Excellence: Provide regular, transparent status updates to stakeholders and customers, adhering strictly to defined SLAs while offering best-practice guidance for Corelight solutions.
• Network Optimization: Identify underlying issues and recommend architectural or configuration changes to customer networks to improve product reliability and performance.

Qualifications

• 5+ years in a hands-on technical role focusing on post-sales support (troubleshooting, sysadmin, or network security).
• Strong proficiency in UNIX/Linux administration, including performance monitoring, kernel-level tracing, and debugging system calls.
• Deep understanding of TCP/IP fundamentals, routing/switching, and common protocols (VLANs, NAT, VPNs).
• Proven experience troubleshooting cloud networking (AWS, Azure, GCP) and virtualization platforms (ESXi, Hyper-V).
• BS/BA or equivalent in a relevant field (CS, EE, MIS).

Requirements

• A relentless drive to advocate for the customer and see problems through to a successful conclusion.
• The ability to articulate complex technical concepts—both verbally and in writing—to audiences ranging from SOC analysts to executive leadership.
• A proven ability to work cross-functionally and thrive in a fluid, high-growth environment.
• Flexibility to participate in a rotational on-call schedule (including nights/weekends) to support global, high-priority customer needs.

Preferred Skills

• Familiarity with Zeek scripting, Python, packet capture utilities (Wireshark/tcpdump), and expert-level protocol knowledge (SMB, HTTP, TLS/SSL).
• Security certifications (CISSP, GIAC) are a plus.

Benefits

• Competitive compensation range: $116,000 — $160,000 USD.
• Potential for commission-based or discretionary bonus.
• Equity and additional benefits will also be awarded.

Company Description

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel, and Insight, Corelight is the fastest growing network detection and response platform in the industry. Our customers trust us to protect mission-critical assets in leading enterprises, government, and research institutions worldwide. We are leading the way with AI-assisted workflows, machine learning models, cloud security, and SaaS-based solutions to arm defenders with the tools and knowledge they need to disrupt cyber attacks.

Our team of passionate innovators are dedicated to solving some of the toughest challenges in cybersecurity, while fostering a collaborative, inclusive, and growth-oriented culture. Corelight is committed to a geographically distributed yet connected employee base with employees working from home and office locations around the world. At Corelight, we take pride in the diversity of our backgrounds and perspectives, and we are committed to fostering an inclusive environment that strengthens our company.