[Hiring] Senior Disability Claims Manager @LifeWorks

Role Description

TELUS Health's Absence and Disability Management business helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management, and effective return-to-work support for a variety of employee health risks or conditions, whether related to physical, mental, social, or workplace health.

As a leader in absence and disability management, TELUS Health offers end-to-end administrative case management services and specialized support to help employees navigate the complexities of the health care system and remove barriers for returning to work.

Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They:

• Assess barriers to a successful and timely return-to-work.
• Engage with stakeholders to implement strategies that address identified barriers.
• Support employees' return to work or an appropriate alternative plan.

Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management.

• Remote / work-from-home arrangements and flexible hours.
• A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs.
• Access to innovative and high-quality well-being support and resources.

Responsibilities

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee.
• Provide interventions such as more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, and utilization of specialized resources or consultations.
• Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process, and intervene when necessary.
• Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning.
• Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition.
• Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders.
• Attend Case Management and Disability Management department team meetings.
• Other projects and tasks as assigned.

Qualifications

• 2-5 years comprehensive experience in Disability Case Management or a combination of experience and specialized education.
• Background education/course work in fields such as occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset.
• Registration or professional status within the disability management or professional health sector would be an asset.

Requirements

• Strong communication skills with exceptional customer service focus.
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity.
• Detail-oriented focus with ability to work independently in a fast-paced environment.
• Excellent problem-solving skills and ability to apply critical thinking to execute decision-making on complex situations.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually, or a combination of both.
• Generous company matched pension.
• Opportunity to give back to communities in which we work, live, and serve.
• Career growth and learning & development opportunities to develop your skills.