[Hiring] Senior Director, Customer Success Product Portfolio Management @Veeam Software

Role Description

At Veeam, we’re advancing data resilience and cyber defense with AI-driven insights and automation, ensuring organizations stay protected and operational across all environments. As we embrace AI and autonomous security, we seek leaders who blend security expertise with intelligent automation to outpace evolving threats.

Reporting to the Chief Customer Officer, the Senior Director of Customer Success will drive the financial re-engineering and monetization of our CS organization. This leader will design and implement frameworks and processes for commercial and operational excellence, partnering with VP+ leaders in Sales, Compensation, and Finance to support our shift toward a specialized, technical deployment model.

• Develop and champion a long-term product vision and roadmap for Customer Success at Veeam, driving excellence in customer support and experience.
• Translate customer insights, market trends, and data into actionable features and service enhancements, ensuring Customer Success offerings evolve with client needs.
• Lead the adoption of emerging technologies, particularly AI/ML (e.g., chatbots, automation, predictive analytics), to transform and optimize CS operations.
• Partner with Engineering, Marketing, Sales, and Support leaders to ensure seamless execution of the Customer Success strategy from ideation through launch.
• Define and monitor KPIs, leveraging data to measure impact and continuously refine strategies for growth, retention, and customer value.
• Oversee the full lifecycle of Customer Success products and services, ensuring features deliver measurable business outcomes and align with Veeam’s objectives.

Qualifications

• 15+ years of experience in Customer Success, Product Management, Product Strategy, or related enterprise SaaS/technology roles.
• Demonstrated technical acumen with the ability to collaborate closely with engineering, deployment, and technical leadership teams.
• Proven success managing the lifecycle of service offerings, including pricing, packaging, and GTM strategy.
• Strong financial acumen with hands-on P&L ownership and business case development for services or product lines.
• Experience leading CS monetization and transformation initiatives, leveraging product management methodologies.
• Operational leadership in establishing and tracking OKRs, KPIs, and applying analytics for data-driven decisions.

Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.
• Medical, dental, and vision coverage starting on your first day.
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program.
• 401(k) retirement plan with company matching contributions.
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time.
• AirVet: 24/7 virtual veterinary care at no cost.
• Legal services, identity protection, and supplemental health insurance options.
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

• Zone 1: San Francisco Bay Area, New York City Boroughs - $286,300 — $594,600 USD
• Zone 2: Washington, California (excluding San Francisco Bay Area) - $262,500 — $545,000 USD
• Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona - $238,600 — $495,500 USD
• Zone 4: All other US locations - $207,600 — $431,100 USD

Equal Opportunity Employer

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.