[Hiring] Senior Dental Billing Specialist & Front Desk Support @Winning Assistants

Role Description

Our client is seeking a highly experienced Dental Billing Specialist who can confidently manage the full dental billing cycle from start to finish, while also supporting front desk and administrative tasks. This is NOT a sales role. The ideal candidate is detail-oriented, proactive, and able to work independently with minimal supervision while meeting deadlines consistently.

• Primary Focus: Full Dental Billing Cycle
• Insurance eligibility verification
• Insurance billing and claim submissions
• Insurance follow-ups and appeals
• Insurance aging and resolution
• Accounts Receivable (AR) management and aging reports
• Patient balance reporting
• Ensuring clean claims and timely reimbursements
• Patient Financial & Collections
• Copay collection and overdue balance follow-ups
• Confidently discussing financial responsibilities with patients
• Maintaining accurate and up-to-date billing records
• Scheduling & Reactivation
• Scheduling appointments for overdue hygiene patients
• Patient reactivation and follow-up calls
• Appointment coordination and confirmations
• Front Desk & Administrative Support
• Answering calls and managing communication via Weave
• Virtual receptionist duties
• Managing patient records and administrative workflows
• Supporting daily front office operations

Qualifications

• Strong dental billing experience (full-cycle)
• Hands-on experience with Dentrix (required)
• Experience with: Insurance verification, Claims submission and appeals, & AR management and insurance follow-ups
• Confident in discussing payments and balances with patients
• Strong communication and multitasking skills
• Highly organized, detail-oriented, and results-driven

Requirements

• Dental industry experience is required
• Strong understanding of dental billing, coding, and insurance workflows
• Experience handling AR, aging reports, and collections
• Previous remote/VA experience is a plus
• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.