[Hiring] Senior Customer Trust Analyst @Abnormal

Role Description

Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead our customer-trust program across EMEA. As the first Customer Trust hire in the region, this person will partner closely with our EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and our customers.

• Responsible for presenting Abnormal's control environment directly to senior buyers.
• Design response strategy for the highest-stakes security reviews.
• Drive toward clarity when customer expectations conflict with reality.
• Advise Sales leadership on positioning the control environment to prospects.
• Define how the trust response process scales as deal volume grows.
• Serve as the primary point of contact for Abnormal's EMEA customer-trust program.
• Accountable for outcomes that unblock revenue at scale, not just individual deals.

Qualifications

• Proven experience navigating customer-facing security conversations at the highest stakes level.
• Analytical thinker who connects trust program depth to revenue outcomes.
• Proficient in designing a response strategy amid high ambiguity.
• Confidence and willingness to raise concerns and drive toward clarity.
• Strong communication skills with the ability to build rapport quickly.
• High attention to detail and process, with organizational rigor.
• Ability to adapt to evolving business and technical environments.
• Team player with a collaborative work style.
• Self-motivated and able to operate with minimal oversight.
• Demonstrated ability to operate as a self-starter and de facto leader.

Requirements

• 7 to 10 years of experience in customer-facing security, trust, or compliance roles.
• Familiarity with SOC 2, ISO 27001, ISO 27701, ISO 42001, RFPs, and security questionnaires.
• Experience translating customer security requirements into internal controls.
• Strong project management skills with the ability to drive resolution.
• Excellent written and verbal communication skills.
• Experience helping customers build trust with products in scope for the EU AI Act and GDPR.
• Experience engaging with German works councils.

Benefits

• Opportunity to build and lead a customer-trust program in a growing region.
• Engagement with cross-functional teams including Engineering, Sales, Security, and Legal.
• Dynamic work environment with opportunities for professional growth.