[Hiring] Senior Customer Success Specialist @Brightree

Role Description

Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance.

• Serve as the lead point of contact for all matters related to the assigned customer base.
• Coordinate, schedule, and facilitate relevant training for assigned customers.
• Build and maintain strong, long-term customer relationships.
• Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions.
• Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives.
• Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution.
• Identify current and potential revenue management issues.
• Recommend corrective actions to resolve outstanding financial issues in consultation with clients.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of proven account management, business-to-business sales, or related experience required.
• Experience in the HME/DME industry and medical billing required.
• Financial analysis and direct profit and loss accountability experience preferred.
• Advanced proficiency in Microsoft Office products.
• Advanced analytical skills.
• Passion for customer service, with strong problem-solving skills and a focus on identifying and implementing customer solutions.
• Strong business and financial acumen, including the ability to set expectations and align goals to business plans.
• Strong ethics and a high level of personal and professional integrity.
• Effective communication skills, including strong oral, written, and persuasive communication abilities.
• Ability to communicate, present, and influence effectively across all levels of management, including C-level stakeholders.
• Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities.
• Self-starter who is results-driven, highly motivated, and energetic.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k).
• Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.