[Hiring] Senior Customer Success Solutions Architect @Cisco

Role Description

This is a remote role from anywhere in the USA.

The Customer Success Architect team is a distributed group of subject matter experts in data-center networking, segmentation, and security. CSAs turn a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, owning the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary.

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use.
• Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane.
• Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect.
• Build deep technical relationships with key NetOps and NetSecOps stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption.
• Identify and clear adoption blockers, working with engineering and support to escalate and resolve customer issues.
• Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production.

Qualifications

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience.
• Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted.
• Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes.
• Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar).
• Experience with Linux systems in production, including troubleshooting.

Requirements

• Experience onboarding and deploying solutions into customer production, including guiding a customer's own team through the work.
• VXLAN EVPN fabric knowledge and where the Smart Switch fits within it (top-of-rack, zone segmentation, data-center interconnect), enough to advise a customer's network team.
• Network segmentation and firewall policy design.
• Familiarity with the NetOps/NetSecOps operating split in data-center security.
• Operational Kubernetes familiarity, including YAML-based configuration, with enough depth to deploy and tailor a Kubernetes-based platform installation to a customer's environment.
• CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus).
• NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible) and REST API-based policy automation; Nexus Dashboard experience a strong plus.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
• 16 days of paid vacation time per full calendar year for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.