[Hiring] Senior Customer Success Representative @Alia Services

Role Description

As a Customer Success Representative Senior , you will play a critical role in ensuring end-to-end order execution accuracy, maintaining high-tier client satisfaction, and preventing supply chain disruptions.

• Independently manage high-priority customer accounts.
• Audit complex order workflows.
• Lead critical post-shipment escalation resolutions.
• Serve as a mentor and subject matter expert for Customer Service Representatives I & II.
• Drive results and team alignment independently.

Qualifications

• 4–5+ years of professional customer service and order management experience.
• Proven background in B2B or corporate customer service environments.
• Strong expertise in order management, fulfillment, shipping timelines, and supplier coordination.
• Advanced proficiency with Microsoft Office (particularly Excel and Outlook) and CRM/ERP systems.
• Exceptional written and verbal English communication skills (C1/C2).
• Demonstrated experience mentoring, coaching, or guiding junior team members.
• High autonomy, strong attention to detail, and top-tier organizational and time-management skills.

Requirements

• Proven ability to handle complex escalations and resolve multi-departmental friction (Sales, Billing, AR, Logistics).

Benefits

• 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.
• Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.
• Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.
• Reliable Payroll – Consistent payroll administration and support from the Alia Services team.
• Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.
• Professional Growth – Opportunities to develop your skills, gain international experience, and step into high-impact operational roles.
• Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.
• International Experience – Gain valuable experience working remotely with international companies and teams.
• Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to strategic areas of the business.
• Equipment Coordination – Equipment support and coordination may be available depending on the position and client requirements.
• Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.