[Hiring] Senior Customer Success Operations EMEA @n8n

Role Description

Your main goal will be to design and scale n8n’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better.

• Post-sales strategy & planning:
  • Own headcount planning and capacity models to align resources with retention and expansion goals.
  • Drive territory/segment design to support clear coverage, prioritization, and predictable execution.
  • Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.
• Process design across the customer journey:
  • Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.
  • Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.
  • Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.
• Systems, automation & operational excellence:
  • Translate strategy into efficient systems and automation that improve quality, speed, and consistency.
  • Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.
  • Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.
• Cross-functional alignment & execution:
  • Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.
  • Lead cross-functional initiatives with strong stakeholder management and crisp execution.
  • Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

Qualifications

• Must-haves:
  • Revenue Ops / CS Ops experience: You’ve owned or significantly contributed to revenue operations or customer success operations in a SaaS environment.
  • Process design excellence: You’re known for turning messy, ambiguous workflows into scalable, measurable processes people actually follow.
  • Analytical mindset: You can define success metrics, spot patterns in data, and translate insights into operational decisions that improve outcomes.
  • Autonomous execution: You’re comfortable owning a strategic scope while also driving hands-on delivery from idea to rollout.
  • CRM / CS platform familiarity: You’ve worked with CRM and/or customer success tooling and understand how systems enable (or block) great operations.
  • Cross-functional collaboration: You build alignment across teams, navigate trade-offs well, and keep stakeholders moving in the same direction.
• Nice-to-haves:
  • Customer advisory boards: You’ve set up or run advisory boards and know how to operationalize customer input into action.
  • “War room” operating models: You’ve led structured, cross-team escalation or execution cadences to solve complex customer or revenue issues quickly.
  • Forecasting models: You’ve helped build or improve post-sales forecasting approaches for renewals and expansions.
  • Multi-team operational programs: You’ve delivered operational initiatives that required strong coordination across multiple functions and priorities.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge:
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness –
  • Europe: We provide benefits according to local country norms.*
  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
• Future planning –
  • Europe: We provide pension contributions according to local country norms.*
  • US: 401(k) retirement plan with a 4% employer match.
• Financial security –
  • Europe: We provide benefits according to local country norms.*
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
• Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.
• An ambitious but kind culture – People love working here—our eNPS for 2024 is 94!