[Hiring] Senior Customer Success Manager @Janus Buyer

Role Description

We are looking for an experienced Senior Customer Success Manager (CSM) to join our global Customer Success team in the US (East Coast) Remote. The main purpose of the Senior CSM is to retain Insira's current business, identify and mitigate risk, and support the growth of key customers. The Senior CSM works proactively with customers to drive value derived from the Life Sciences solutions by supporting their desired business outcomes. The Senior CSM applies industry and product knowledge, relevant experience, and a deep understanding of their customers to add value and build trusting relationships. In addition, the Senior CSM assumes total account responsibility in absence of Global Key Account Director, including sales/renewal responsibility (in partnership with Sales Management).

Qualifications

• Bachelor’s Degree preferred
• Minimum 7 years of Customer Success or Account Management experience, or equivalent combination of education and experience
• A background in life sciences is highly preferred
• Ability to effectively interact at all levels of an organization and secure delivery of commitments
• Exemplary communication skills, comfortable presenting to large groups
• Strong tactical decision-making skills
• Able to work effectively under pressure and manage conflicting priorities
• Some knowledge and experience using a Customer Success software platform (e.g., Salesforce.com, Gainsight)
• Strong interpersonal and effective negotiation skills
• Ability to define and establish goals based on customer needs and business capabilities
• Able to think creatively and problem solve
• Excellent listening skills and attention to detail
• Able to identify early indicators of account risk

Requirements

• Existing knowledge of products and services and those of its competitors is a distinct advantage
• Life Sciences drug development cycle and treatment area knowledge highly desirable

Benefits

• Deliver an exceptional customer experience
• Drive growth by securing existing business and identifying expansion opportunities
• Provide high-level governance and operational oversight
• Deliver regular business reviews
• Support the Customer Success mission
• Partner and Mentor within the team
• Effectively network within accounts to establish a transformational Business Roadmap/Blueprint

Company Description

This role will report to the Senior Manager of Customer Success (Life Sciences & Healthcare) working as part of a team of Account Managers, Product Sales Managers, Solution Consultants, and Customer Success Managers covering the DACH region.

This is a full-time, permanent position based in US (East Coast) Remote. This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed. Up to 10% of travel may be required.