[Hiring] Senior Manager Customer & Sales Success @tribute

Role Description

The Senior Manager, Customer Service & Sales Success is a strategic leadership role responsible for driving customer satisfaction, strengthening client relationships, and aligning customer success and sales operations to support sustainable growth. This position provides leadership across customer-facing functions, with a focus on operational excellence, customer retention, process improvement, and cross-functional collaboration.

The ideal candidate is a results-driven leader who can develop high-performing teams, enhance the customer experience, and implement scalable strategies that support Tribute's long-term business objectives.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 7+ years of progressive experience in customer success, account management, implementation, or sales leadership.
• Proven success in improving retention, recurring revenue, customer experience, and team performance.
• Experience building customer-success processes, dashboards, and working practices that can grow with the business.
• Strong knowledge of software business models, recurring-revenue measures, managing customer relationships from implementation through renewal, and carrying out sales and revenue plans.
• Ability and willingness to use AI and mentor the usage of AI amongst your direct reports.
• Strong people leadership, communication, prioritization, and cross-functional collaboration skills.
• Ability to work hands-on in a small, scaling company while building for growth.
• Microsoft 365 suite (Outlook, Excel, Word, PowerPoint).

Requirements

• Experience in business-to-business (B2B) SaaS or software.
• Experience with enterprise resource planning (ERP), distribution, or manufacturing software.
• Advanced degree.
• Asana.
• PhaseWare.
• HubSpot.
• Power BI.
• Workday.

Benefits

• Base salary: $110,000–$120,000, plus participation in the CSI Bonus plan. No commission applies to this role.
• Comprehensive health, dental, and vision coverage.
• 401(k).

Company Description

Work directly with the CEO to build the function and shape the customer experience at a small, scaling company. You’ll have meaningful influence over customer success and revenue growth, with room to bring your ideas to life and grow your leadership. Enjoy remote-work flexibility and the opportunity to build toward broader leadership responsibility as the business grows.