[Hiring] Senior Customer Success Manager @Zeta Global

Role Description

Zeta Global is seeking a Senior Customer Success Manager, CRM. In this role, you will serve as a strategic partner to enterprise clients, helping them maximize the value of Zeta's marketing technology solutions to drive customer engagement, retention, and growth.

• Own Strategic Client Relationships:
  • Serve as the primary point of contact and trusted advisor for a portfolio of enterprise clients.
  • Build strong relationships with key stakeholders and understand their business objectives, marketing strategies, and KPIs.
• Drive Loyalty Strategy & Performance:
  • Partner with clients to develop and execute loyalty and lifecycle marketing strategies.
  • Improve customer engagement, acquisition, retention, and lifetime value.
• Deliver Data-Driven Insights:
  • Analyze campaign performance, customer engagement trends, and marketing KPIs.
  • Identify optimization opportunities and provide actionable recommendations.
• Maximize Platform Adoption:
  • Guide clients in leveraging Zeta's platform capabilities.
  • Ensure effective utilization of available solutions to achieve marketing and business goals.
• Lead Strategic Business Reviews:
  • Present campaign results, performance insights, and strategic recommendations to client stakeholders.
  • Demonstrate measurable value and identify opportunities for continued growth.
• Support Client Retention & Growth:
  • Proactively identify account risks and address client challenges.
  • Partner with commercial teams to uncover opportunities for upselling and cross-selling.
• Collaborate Cross-Functionally:
  • Work closely with internal teams across Customer Success, Analytics, and Operations.
  • Execute client initiatives, resolve challenges, and deliver a seamless client experience.
• Champion the Voice of the Customer:
  • Share client feedback, industry trends, and emerging needs with internal stakeholders.
  • Inform product enhancements and improve the overall customer experience.
• Drive Operational Excellence:
  • Manage multiple client priorities and oversee key deliverables.
  • Ensure timely execution while maintaining a high standard of client service.

Qualifications

• 5+ years of experience in Customer Success, Client Services, Account Management, or a related client-facing role within MarTech, SaaS, or digital marketing.
• Strong understanding of email marketing, marketing automation, loyalty programs, and customer lifecycle strategies.
• Experience managing enterprise client relationships and serving as a strategic advisor to senior marketing stakeholders.
• Demonstrated ability to analyze marketing performance data, identify trends, and translate insights into actionable business recommendations.
• Excellent communication, presentation, and relationship management skills.
• Strong project management and organizational skills.
• A proactive, solutions-oriented mindset and the ability to thrive in a fast-paced, collaborative environment.

Requirements

• Experience working with enterprise email service providers (ESPs), customer data platforms (CDPs), or marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, or similar technologies.
• Familiarity with email marketing performance metrics, including deliverability, engagement, conversion, and customer retention.
• Experience with audience segmentation, personalization, customer journey orchestration, and omnichannel marketing strategies.
• Understanding of marketing data, analytics, and campaign measurement.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance
• And more!

Location

This is a remote position based in the United States.