[Hiring] Advanced Customer Success Manager @Diebold Nixdorf

Role Description

Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations. Coordinates appropriate and effective engagement between customers and the company.

• Responsible for Customer Success Management for customers in the medium-to-large business market.
• Assists with on-boarding and management of new and strategic customer accounts.
• Ensures customers receive best-in-class technical, process or product-specific consulting.
• Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
• Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
• Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges.
• Handles issues escalated from Customer Success Management colleagues.
• Contributes to improved overall customer metrics reporting, evaluation and documentation.
• Nurtures and maintains long-term influential relationships with customer decision-makers.
• Recognized as expert on assigned customer(s) and provides insights that influence DN product, sales and marketing decisions.
• Provides advice and counsel to Customer Success Management colleagues.
• Supports contracts and contract negotiation process.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum of 6 years of relevant experience or equivalent combination of education and experience in Account Delivery Management.
• Good business English skills (Written and spoken).
• Ability to travel as needed.
• Bilingual Spanish is a plus.
• MS Suite proficiency (Word, Excel, Teams, Copilot etc.).
• Willingness to support the Caribbean Market and/or East/Central clients.

Requirements

The annual base salary range for this position is $90,000 to $110,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off