[Hiring] Senior Customer Success Manager @Enable

Role Description

As a Senior Customer Success Manager, Enterprise, you will be assigned to work with predominantly our largest and most complex customers to help them reach their goals and realize maximum value from Enable during their entire partnership with Enable. Your priority focus will be Delivering Value during the entire duration of the customer partnership, helping customers identify and realize positive business outcomes with Enable.

• Accountable for the overall success of your assigned Strategic customers and, where required, Enterprise customers throughout their entire journey with Enable.
• Work closely with a Manager of Implementations responsible for the outcomes of the implementation phase.
• Remain actively engaged during the implementation phase to mitigate risks or issues promptly.
• Become the trusted advisor who empowers customers to sign up for additional Enable resources and solutions.
• Seek out opportunities to upgrade existing customers and work closely with the Revenue team to convert Customer Success Qualified Leads into expansion opportunities.
• Create successful renewal and retention strategies.

Qualifications

• Proven Customer Success management background with a minimum of 6 years of experience in the SaaS industry.
• Highly organized individual that can coordinate several senior stakeholders both internally and externally.
• Track record of high achievement in Customer Success roles, including positive expansion and retention metrics.
• Natural rapport builder and effective communicator at the C-Level.
• Exceptional prioritization skills to balance internal projects and act as an escalation point for team and customer concerns.
• Ability to work well with internal teams, balancing team and customer success with company needs and opportunities.
• Adaptability to thrive in a fast-changing hyper-growth environment.

Requirements

• Minimum of 6 years of experience in Customer Success management within the SaaS industry.
• Proven experience managing customers across Strategic and Enterprise segments.
• Proven track record of demonstrated success in achieving departmental and individual goals.

Benefits

• Ample days off + 8 bank holidays.
• Health and life coverage for you and your family.
• Drive green with our EV program.
• Enjoy a rewarding bonus structure subject to company or individual performance.
• Benefit from our equity program with additional options tied to tenure and performance.
• Explore new opportunities with our internal mobility program.
• Access a range of workshops and courses designed to boost your professional growth.