[Hiring] Senior Customer Success Manager @ServiceNow

Role Description

Location: Remote-Eastern/ Central time zone

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You will evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement, and growth.
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.

Qualifications

• You have 7+ years of account management, implementation, or sales experience in software/SaaS.
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
• You have experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
• You are diplomatic, have tact, and you are poised under pressure.
• You possess a voracious appetite to learn and grow.
• You have completed a Bachelor’s degree.
• You are willing to travel 10-25% of the time.

Requirements

• For positions in this location, we offer a base pay of $102,300 - $159,000, plus equity (when applicable), variable/incentive compensation, and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP and matching donations.
• Flexible time away plan.
• Family leave programs.