[Hiring] Senior Customer Success Manager @Transcend Inc.

Role Description

Transcend is the compliance layer for customer data, the infrastructure that makes enterprise data AI-ready. We’re looking for a Sr. Strategic Customer Success Manager who can operate as a trusted business partner to 10–20 of our most complex, highest-value accounts: Fortune 500 enterprises actively trying to activate AI, personalization, and retail media, and running into data permissioning walls along the way.

This is not a relationship management role, it’s a strategic advisory role. The right candidate understands that Transcend’s value isn’t compliance checkbox coverage. It’s unblocking AI initiatives, eliminating engineering bottlenecks, and helping customers prove that their data is clean, permissioned, and production-ready at scale. You’ll be the person who can connect a CIO’s AI roadmap to the data control gap holding it back, and show in measurable terms how Transcend closes it.

This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.

Qualifications

• 5+ years in Enterprise or Strategic Customer Success, managing high-value Fortune 500 accounts.
• Proven track record of exceeding NDR targets and demonstrated history of driving expansions across large, complex accounts.
• Ties platform usage to revenue impact.
• Builds a measurable case for value and presents it credibly to an executive audience.
• Facilitates EBRs that leave the room with a reason to expand.
• Builds relationships and drives value conversations across the full buying committee.
• Diagnoses where a customer’s data or compliance infrastructure is limiting a strategic initiative.
• Drives adoption and behavioral change inside large, complex organizations.
• Strong communicator across async and online channels.

Requirements

• Background in data privacy, AI governance, or MarTech.
• Familiarity with GDPR, CPRA, and how AI regulation is evolving.
• Experience with or around enterprise data pipelines, AI/ML workflows, and warehouses like Snowflake or Databricks.
• Understanding of consent management platforms, CDPs, digital marketing infrastructure.

Benefits

• Variable Sales Incentive Compensation.
• Comprehensive compensation packages.
• Flexible PTO.
• Parental leave.
• 401(k) match.
• Competitive compensation packages that include employee equity.