[Hiring] Senior Customer Success Manager @Onapsis

Role Description

Onapsis is on a mission to safeguard the most critical business applications that businesses depend on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Key Responsibilities:

• Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
• Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
• Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
• Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities:

• Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
• Value Justification: Quantify cost savings and develop compelling value propositions.
• Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications

• 7+ years’ experience in customer success at an on-premise/SaaS company.
• Demonstrated ability to maintain high retention across a complex portfolio.
• ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
• Experience managing customer success and sales processes using CRM software desired.
• Fluency in German is required.

Benefits

• A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
• A unique culture of high achievement and teamwork.
• Supportive and humble colleagues who are the space's top problem solvers and innovators.
• Financial security through competitive compensation and incentives.

Location

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

Company Description

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

• Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania.
• Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com .