Senior Customer Success Manager @Observe.AI
Customer Service
Salary usd 135,000 - 1..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 1wk ago

[Hiring] Senior Customer Success Manager @Observe.AI

1wk ago - Observe.AI is hiring a remote Senior Customer Success Manager. 💸 Salary: usd 135,000 - 158,000 per year 📍Location: USA

Role Description

We are seeking a Customer Success Manager to be responsible for solution adoption, empowering Contact Centers to deploy tools that can change their day to day, and drive customer retention.

  • Driving process change and product adoption through change management, executive level relationships, project management, and training enablement.
  • Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior.
  • Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value.
  • Championing and owning customer retention and partnering with Account Managers on upsells.
  • Advocating for customer needs and educate them on adopting new features as we continue to enhance the product.
  • Confidently working in an ambiguous environment -- we are a fast moving startup!
  • Collaborating internally and externally to solve pain points for your customer.
  • Providing key contributions to help grow and scale our Customer Success organization.

Qualifications

  • 5+ years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add.
  • You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs.
  • Knowledge of SaaS business models, customer success methodologies, and customer lifecycle management.
  • Strong communication, presentation, and interpersonal skills.
  • Strong organizational and project management skills.
  • Data-driven, process oriented individual who can point to ways you’ve up-leveled the product/process and people in your professional experience past.
  • Eager to learn, try new things, and take calculated risks - for great impact, reward, and fulfillment!

Requirements

  • Prior experience with SaaS, technology, and/or high-growth company environments.
  • Experience with managing or configuring legal technology tools (e.g., CLM systems, analytics software, e-signature solutions).

Benefits

  • Competitive compensation including equity.
  • Excellent medical, dental, and vision insurance options.
  • Flexible time off.
  • 10 Company holidays + Winter Break and up to 16-weeks of parental leave.
  • 401K plan.
  • Quarterly Lifestyle Spend.
  • Monthly Mobile + Internet Stipend.
  • Pre-tax Commuter Benefits.

Salary Range

The base salary compensation range targeted for this full-time position is $135,000-$158,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Customer Success Manager @Observe.AI
Customer Service
Salary usd 135,000 - 1..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 1wk ago
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Interview Scheduled
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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