[Hiring] Senior Customer Success Manager @Autodesk

Role Description

This role involves delivering high-quality services and creating outstanding experiences that drive customer success in the AECO or Manufacturing business.

• Act as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the Nordics.
• Drive post-sale account management and customer relationship development.
• Provide strategic advisory services and coordinate support to maximize a customer’s return on investment in Autodesk solutions.
• Utilize industry knowledge, business strategy expertise, product knowledge, and account management experience to help customers innovate more quickly.
• Serve a variety of clients in the AECO and MFG industry.

Responsibilities

• Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
• Establish measurable criteria for success and assist in building organizational alignment.
• Develop and maintain a strategic customer success plan with a select group of named accounts.
• Collaborate with internal subject matter experts to translate customer business/technical challenges into business solutions.
• Become established as a trusted advisor and industry thought leader.
• Collaborate with consulting and support services teams from proposal through delivery.
• Create and coordinate account documentation including reports, proposals, business assessments, and recommendations.
• Develop and maintain close relationships with key management sponsors and decision makers within a select group of named accounts.
• Accountable for post-sale account management and drive account adoption and scale strategy.

Qualifications

• Minimum 5+ years in leading customer-facing organizations.
• Strong empathy for customers and passion for revenue and growth.
• Driven and eager to learn, adapt, and perfect your work.
• Ability to manage influence through persuasion, negotiation, and consensus building.
• Deep understanding of value drivers in recurring revenue business models.
• Strong financial acumen including analytical and process-oriented mindset.
• Enthusiastic and creative leader with the ability to inspire others.
• Excellent communication and presentation skills.
• Industry experience from AECO and/or MFG is preferred.
• Background in post-sale and sales experience preferred.
• Relevant Bachelor’s degree.

Benefits

• Competitive compensation package including base salary, annual cash bonuses, commissions for sales roles, and stock grants.
• Comprehensive benefits package.