[Hiring] Senior Customer Success Manager @Fixify

Role Description

This role involves owning the post-sale journey to ensure measurable, sustained impact for customers.

• Manage onboarding, drive adoption, secure renewals, and surface expansion opportunities
• Work closely with Engineering, Product, and GTM to ensure customer success
• Influence how Customer Success operates at scale

Qualifications

• 7+ years of experience in Customer Success, SaaS, or post-sale customer-facing roles
• Demonstrated success driving adoption, renewals, and expansion
• Experience working with technical products or operational workflows
• Comfort engaging executive stakeholders and translating data into value narratives
• The ability to collaborate effectively across Sales, Engineering, Product, and Operations
• Strong judgment in ambiguous or fast-moving environments
• A bias toward action and accountability

Requirements

• Own the post-sale customer lifecycle, including onboarding, adoption, renewal, and expansion
• Lead onboarding and early adoption efforts in partnership with Engineering and Operations
• Drive measurable customer outcomes through defined success metrics and executive reporting
• Identify renewal risks early and implement mitigation plans
• Progress expansion opportunities through additional use-cases and broader workflow adoption
• Deliver executive business reviews that clearly demonstrate value
• Translate customer feedback and usage insights into actionable input for Product and GTM
• Communicate new features and releases in a way that drives continued adoption
• Help build scalable Customer Success processes as we grow

Benefits

• Offer real ownership of meaningful customer relationships and outcomes
• Provide the opportunity to shape how Customer Success scales in a fast-growing company
• Give you direct collaboration with Product and Engineering — your customer insights will influence roadmap decisions
• Put you at the center of a product that is transforming IT operations through AI
• Surround you with a team that values clarity, accountability, and working together to win

Work Location

Remote, USA.