[Hiring] Senior Customer Success Manager @Tealium Inc.

Role Description

Tealium is seeking a passionate and driven Senior Customer Success Manager to support a portfolio of strategic enterprise customers across the Benelux region. This role is pivotal in driving the adoption, optimisation, value realisation, and expansion of Tealium’s platform across our customer base.

• Serve as a trusted strategic advisor to senior stakeholders across marketing, data, and technology teams.
• Collaborate closely with cross-functional Tealium teams and key technology partners to drive customers forward on their customer data and activation strategies.
• Leverage deep expertise in customer data, analytics, marketing technology, and cloud platforms to develop strategies that optimise engagement, personalisation, marketing performance, and overall business value.
• Build long-term, executive-level customer relationships within complex enterprise environments.

Qualifications

• 5+ years of experience in customer-facing roles, such as Customer Success, Solutions Consulting, Technical Account Management, or similar, ideally within Marketing Technology, Data, or SaaS environments.
• Hands-on expertise with Customer Data Platforms (CDPs) and Tag Management solutions strongly preferred.
• Strong technical acumen, including working knowledge of web technologies, APIs, and modern data integrations (JavaScript knowledge beneficial).
• Ability to travel up to 25% of the time.
• Proven ability to build trust and credibility with senior customer decision-makers and key influencers.
• Demonstrated passion for delivering exceptional customer experiences and driving measurable business outcomes.
• Strong capability to lead technical discussions and influence stakeholders by aligning solutions to strategic business goals and value.
• Ability to quickly learn complex technical concepts and translate them into clear, actionable insights for customers.
• A collaborative team player with experience partnering successfully across Sales, Operations, Legal, Finance, Product, and Support to influence decisions and drive results.

Requirements

• Fluent English is required.
• Additional European language skills (e.g., Dutch) are a strong advantage but not required.

Benefits

• Tealium WOWs (Ways of Work), our award-winning culture.
• Tealium Mosaic, our commitment to diversity, equity, and inclusion.
• Tealium Cares, offering 15 hours of paid work time for volunteer activities and programs annually.
• Tealium Connects (remote-first working) with new hire stipends for home office support.
• Tealium Ownership, equity grants for new hires.
• Tealium Time, flexible paid time-off policy and robust leave programs.
• Healium, health and wellness programs for overall well-being.
• Tealium LIFT (Learning is Facilitated at Tealium), professional development opportunities with over 6,000 courses available.
• Market competitive health and related benefits programs.

Wage Transparency

This position offers a base salary range of 82,000 to 105,000 EURO annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.