[Hiring] Senior Customer Success Associate @Instacart

Role Description

The Customer Success team partners with our CPG customers to drive value creation and satisfaction with Eversight's pioneering SaaS solutions. The Customer Success Senior Associate supports the complete customer journey, which includes:

• Onboarding clients
• Guiding clients through the micro-testing and data mining process to generate valuable insights from our platforms
• Delivering impactful software demonstrations and trainings
• Partnering closely with Product and Engineering to identify product bugs and enhancement opportunities

The ultimate goal is to help customers roll out optimal promotions and topline revenue driving strategies at scale. This is an opportunity to experience first-hand the excitement and challenge of introducing novel and demonstrably superior capabilities to transform the market.

Qualifications

• 3+ years of work experience, ideally in an analyst or associate role
• Direct experience with CPG is a plus
• Bachelor's degree, ideally with a business degree or in a quantitative field
• Strong analytical skills and advanced proficiency in Excel (e.g., pivot tables, lookups, and complex formulas)
• Passionate about working directly with customers and excelling at relationship-building
• Experience in customer-facing or cross-functional roles is a plus
• Ability to manage multiple workstreams independently with high attention to detail

Requirements

• Structured problem solver with strong analytical thinking
• Curiosity to learn and eagerness to create impact
• Thrives in collaborative environments with excellent writing and communication skills
• Ability to deliver compelling presentations that address the bigger picture
• Intrigued by fast-moving consumer goods, retail, and shopper behavior
• Familiarity with CPG or Retail industries is an advantage
• Enjoys working in a dynamic, entrepreneurial, and close-knit team environment

Benefits

• Highly market-competitive compensation and benefits
• Remote work flexibility
• Sales Incentive Plan based on individual sales performance
• Eligibility for a new hire equity grant as well as annual refresh grants