[Hiring] Senior Customer Success Advocate @Aerospike

Role Description

Aerospike is seeking a technically savvy, customer-obsessed Senior Customer Success Advocate to join our growing team and serve as a dedicated partner for a curated portfolio of high-value customers. This role is designed to ensure that our customers unlock the full potential of our high-performance, real-time data platform. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and help build the program. You'll build deep familiarity with each customer's technical environment, business objectives, and path to long-term success with Aerospike.

You'll work alongside our Sales team as a complementary layer of customer engagement, ensuring customers are healthy, informed, and realizing value from their Aerospike investment. Your success will be measured by customer engagement, customer satisfaction, and long-term retention.

The ideal candidate combines strong technical acumen with a deep commitment to delivering an exceptional customer experience. If you thrive at the intersection of data, technology, and people — we’d love to hear from you. This is a post-sales position.

Key Responsibilities

• Conduct quarterly business reviews (QBRs) for each assigned account, aligning on business objectives, product utilization, upcoming initiatives, and any risks and/or roadblocks.
• Deliver annual cluster health checks for each assigned account assessing customers' Aerospike deployments for performance, scalability, and best practice adherence, and providing actionable insights and recommendations.
• Monitor and report on account health synthesizing signals from product usage, support ticket trends, stakeholder engagement, and direct customer feedback to provide leadership with a clear view of portfolio health and risk.
• Proactively identify and flag at-risk accounts working cross-functionally with Sales, Support, Product, and Engineering to develop mitigation plans before issues escalate.
• Act as the customer's internal advocate channeling feedback and feature requests to Product and Engineering and ensuring the customer's voice is represented in roadmap conversations.
• Enable customer success by connecting customers with relevant resources, documentation, best practices, and internal subject matter experts to accelerate adoption and optimize their use of Aerospike.
• Build and maintain stakeholder relationships across both technical and business contacts within each account, expanding Aerospike's footprint of trusted relationships beyond a single point of contact.
• Document all customer interactions in Salesforce and other internal systems maintaining accurate records of engagement history, health assessments, and action items.
• Collaborate closely with Sales to ensure alignment on account, stakeholder, and renewal strategy.

Qualifications

• 7+ years of experience in Customer Success, Account Management, Client Services, or a similarly customer-facing role, ideally within enterprise software, SaaS, or infrastructure technology.
• Demonstrated ability to manage a select group of high-value accounts with a high-touch engagement model and strong attention to relationship depth over breadth.
• Technical aptitude and curiosity — you don't need to be a database engineer, but you should be comfortable with the fundamentals of distributed databases, cloud infrastructure, and how enterprise applications are built and scaled.
• Experience conducting executive business reviews and engaging comfortably with both technical practitioners and business stakeholders up to the C-suite.
• Strong analytical and problem-solving skills, with the ability to interpret product usage data, support trends, and qualitative signals to assess account health and prioritize engagement.
• Excellent verbal and written communication skills, with the ability to translate complex technical topics into clear, actionable language for diverse audiences.
• Collaborative and cross-functional by nature — this role requires close coordination with Sales, Support, Services, Product, and Engineering as success depends upon working well across all teams.
• Prior exposure to database, cloud, and/or infrastructure technologies (e.g., NoSQL, AWS, GCP, Azure) is a significant plus.
• A proactive, self-directed work style — you'll operate with a high degree of autonomy and need to stay organized, prioritize effectively, and follow through without close oversight.

Company Description

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

• Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases.
• Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.