[Hiring] Senior Customer Solutions Manager, Software & Technology, Marketplaces @Amazon

Role Description

AWS is seeking a Customer Solutions Manager (CSM) to work with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions.

You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions.

As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role, you will:

• Earn trust across the customer’s organization.
• Identify strategic opportunities and uncover cloud use cases.
• Establish roadmaps and actionable program plans.
• Capture success criteria and manage a large number of initiatives across the diverse portfolio of businesses.
• Orchestrate advanced technical architectures and establish programmatic governance.
• Own and drive execution excellence for the end-to-end customer cloud journey.

At AWS, we value critical thinking, self-motivation, and the ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers.

As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

We value Work and Life balance and understand that it looks different from person to person. Our team is dispersed across North America and stays connected through remote meetings, calls, and emails. We work hard each day in a fast-paced dynamic environment but value the need for downtime to unplug and recharge.

AWS is a growth environment - we’re hiring and scaling rapidly to meet the needs of our internal and external customers. You’ll have the opportunity to grow your scope of influence naturally as we scale, deliver initiatives that make an impact, and allow you to build your skills.

Qualifications

• 4+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience.
• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• Bachelor's degree in science, technology, engineering, math, business, or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
• Travel up to 30% of the time.

Requirements

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance and option for Supplemental life plans.
• EAP, Mental Health Support, Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.