[Hiring] Senior Customer Solutions Engineer @dbt Labs

Role Description

As a Technical Solutions Specialist , you’ll serve as a frontline problem solver, working deeply across our customer base to guide them through complex technical challenges with empathy, clarity, and precision. You’ll work at the intersection of technical troubleshooting, customer education, and internal escalation, and play a critical role in helping our users succeed with dbt.

• Diagnosing and resolving technically complex issues related to dbt, SQL queries, templating languages (Jinja/Liquid), and cloud data platforms.
• Clarifying customer goals and context before jumping into solutions — ensuring that any workaround or fix is anchored in what the customer truly needs.
• Root cause analysis — narrowing down issues quickly and precisely, resulting in faster time-to-resolution or high-quality escalation to engineering.
• Communication excellence — setting expectations, providing timely updates, and ensuring that even long-running cases resolve with high customer satisfaction.
• Bringing others along — explaining why something is happening, not just what’s happening, in a way that builds trust and shared understanding.
• Creating documentation and internal enablement material that help the broader team level up and improve efficiency across the support org.

Qualifications

• 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment.
• Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations.
• Excellent written and verbal communication; able to explain symptoms, root causes, and solutions clearly.
• Hands-on experience in managing escalations to Engineering, with attention to reproducibility and clarity.
• A collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed.
• Comfortable working with distributed teams across time zones — especially cross-region Engineering partners.

Requirements

• Prior experience using or supporting dbt.
• Experience with SAML, especially with Azure AD or Okta.
• Working knowledge of API scripting (using access tokens), CI/CD pipelines (GitHub, Gitlab, Azure DevOps), or orchestration tools like Airflow or Dagster.
• Familiarity with Snowflake or BigQuery access models (OAuth, Roles, Grants).
• Infrastructure fluency — ability to troubleshoot in cloud-hosted VPCs or bastion servers.

Benefits

• Unlimited vacation time with a culture that actively encourages time off.
• 401k plan with 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Health & wellness stipend.
• Flexible stipends for home office setup, learning and development, office space, and more.

Career Path and Growth

• Within 3 months: You’ll be confidently handling support tickets, building internal documentation, and participating in team knowledge shares.
• At 6 months: You’ll demonstrate growing ownership over support areas, contribute meaningfully to internal process improvements, and be a go-to person for certain technical topics.
• At 12 months: You’ll be shaping our internal support playbooks, leading enablement sessions, and setting the foundation for a potential promotion path into Technical Support Engineer, Solutions Architect, or Product Support leadership — depending on your growth aspirations and the evolving needs of the business.

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. The typical starting salary range for this role is:

• $111,000 -- $159,000 USD
• $124,000 -- $176,000 USD in select locations.

Remote Hiring Process

• Interview with a Talent Acquisition Partner.
• Technical Interview with Hiring Manager.
• Technical Task: Complete some follow-up reading and go through a more comprehensive technical screen where you will demonstrate your expertise.
• Team Interviews.