[Hiring] Senior Customer Service Advisor @Sedgwick

Role Description

Join Sedgwick as a Senior Customer Service Advisor – Deliver Exceptional Service and Lead by Example in a Dynamic, Home-Based Role.

• Become the go-to expert for complex customer queries.
• Deliver outstanding service across calls and emails.
• Resolve issues quickly and ensure every interaction reflects our brand values.
• Mentor junior advisors and share best practices.
• Help drive team success.

Qualifications

• Bilingual proficiency – Fluent in English (both written and oral).
• Customer service expertise – Strong ability to deliver exceptional service and resolve complex queries.
• Attention to detail – Accurate data entry and ability to maintain quality standards.
• Multitasking ability – Comfortable managing high volumes of calls and emails simultaneously.
• Problem-solving skills – Advanced capability to resolve issues and de-escalate challenging situations.
• Technical proficiency – Skilled in using Office 365 and related tools.
• Previous experience – Proven background in customer service roles.
• Educational standard – GCSE level or equivalent qualification.
• Interpersonal skills – Excellent communication and relationship-building abilities.
• Team collaboration – Ability to work effectively in a busy team environment.
• Leadership qualities – Experience mentoring and supporting peers.

Requirements

• Fluent in English and additional languages is highly desired.
• Passionate about customer experience and ready to lead by example.

Benefits

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.
• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.
• Employee assistance programme for employee wellbeing.
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.