[Hiring] Senior Customer Experience Manager @Wiz, Inc.

Role Description

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software customers through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz.

What You’ll Do

• Strategic Project Ownership:
  • Take ownership of diverse projects and initiatives with a primary focus on cloud security.
  • Collaborate with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
  • Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle.
• Customer Engagement and Advocacy for Cloud Security:
  • Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
  • Build and grow strong relationships across the organization from the day-to-day technicians to the CISO level.
  • Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
  • Ensure the guidance from Wiz is understood and executed by the customer.
• Program Transformation:
  • Guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
  • Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms.
• Strategic Opportunity Identification and Value Enumeration:
  • Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities.
  • Provide support through TCO analysis and business case assessments.
  • Understand tool ecosystem and provide options for tool consolidation.
• Day-to-Day Operations - Ensuring Cloud Security Best Practices:
  • Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones.
  • Drive customer enablement by defining a comprehensive training strategy.
  • Implement effective governance structures to govern the partnership with the customer.

Qualifications

• 6+ years of experience as a CSM, AE, or other customer-facing strategic role.
• Proven track record of working with Fortune 100 customers with cloud-based technology.
• Experience managing strategic customers, with an entrepreneurial mindset to problem solve.
• Excellent communication and interpersonal skills.
• Deep understanding of Security SaaS offerings and pricing models.

Benefits

• Medical, dental and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• Life & Accident Insurance.
• 401(k) Retirement Savings Plan (with employer match).
• Flexible paid time off + 11 paid holidays.
• Paid leave programs, including parental, pregnancy health, medical and bereavement leave.