[Hiring] Senior Customer Education Manager @AlphaSense

Role Description

AlphaSense is expanding its enterprise motion, and this role is a foundational part of that transformation. We're looking for a Senior Customer Education Manager to build our enterprise and custom education capability from the ground up, partnering closely with Customer Success, Implementation, and Revenue teams to support the rollout of AlphaSense at our most strategic accounts.

• This is not a role that inherits an existing program. You'll define what "great" looks like for enterprise education at AlphaSense.
• You'll need to operate as a trusted consultant to clients, not just a trainer, helping accounts deploy AlphaSense correctly.
• You'll also help account teams work smarter by taking on the deep, hands-on education work directly.

Qualifications

• 8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company.
• A true self-starter who is comfortable building a program from ambiguity, defining your own success metrics, and adjusting course as you learn what works.
• Experienced working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements.
• Comfortable enough with technical concepts, including APIs, to translate them into practical guidance for clients and internal teams.
• Skilled at change management: you know how to build new habits and workflows with account teams.
• A confident, consultative communicator who can act as a trusted advisor to enterprise clients.
• Comfortable with ambiguity around scope, and skilled at defining boundaries.
• Data-driven, with the ability to design attribution models and prove ROI for programs.

Requirements

• Serve as a key member of enterprise account implementations, partnering with Customer Success, Implementation, Lifecycle Marketing, and Revenue teams.
• Build and deliver custom and private education programs hands-on for enterprise accounts.
• Act as a consultative advisor to clients on deployment strategy.
• Define scoping criteria for engagements.
• Establish repeatable patterns for when and how account teams bring education into an engagement.
• Propose and own the metrics that define success for this program.
• Identify accounts with low platform usage but meaningful API/technical footprint.
• Partner with the broader Customer Education team on templates and source-of-truth content.
• Travel occasionally to support top accounts and key kickoffs.

Benefits

• Base Compensation Range: $116,000 - $140,000 USD.
• You may also be offered a performance-based bonus, equity, and a generous benefits program.