[Hiring] Senior Customer Architect - AppSec (Enterprise and Federal) @Harness

Role Description

We are seeking an experienced, highly technical and customer-centric Customer Architect - AppSec (Forward Deployed Engineer) to join our Customer Success team. In this role, you will play a crucial role as a technical solution expert and advisor working closely with some of the largest Harness AppSec customers to design, implement and optimize Harness platform and adoption strategies to ensure they realize maximum value and outcomes.

• Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio.
• Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization.
• Develop strategic account success plans to ensure successful operationalization and value realization and drive alignment with all levels of customer leadership.
• Develop and maintain a deep understanding of Harness platform and AppSec modules as well as general skillset across AI applications and security, DevOps, SecOps, application security, cloud architectures, networks and infrastructure disciplines and industry trends.
• Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities.
• Bring constructive feedback from customers to product management to improve the solution.
• Conduct regular business reviews and check-ins with customers to ensure their ongoing success and satisfaction.
• Proactively identify at-risk accounts by performing churn and adoption analysis.
• Contribute to the development and refinement of customer success processes, tools, and resources.
• Participate in Harness Community forums and help build reference architectures, best-practice guides, and enablement content.

Qualifications

• 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry.
• 5+ years of experience with some multiple of the following solutions preferred:
• Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux
• Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift, PCF
• CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, ServiceNow.
• Languages & Scripting: Python, Bash, YAML, Go (a plus).
• Application Security: SAST, DAST, SCA, IAST, SBOM generation, API security testing, pen testing fundamentals, SIEM (Splunk, Datadog), SOAR platforms.
• Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security is preferred.
• Ability to quickly learn, understand, and work with new emerging technologies and solutions in the AI, DevOps, Cloud and Security space.
• Exceptional interpersonal, communication, and relationship-building skills.
• Excellent problem-solving and analytical skills.
• Detail-oriented and highly organized.
• Comfortable working in a fast-paced, dynamic environment.
• Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred.

Requirements

• Ability to manage multiple priorities and deadlines simultaneously.
• Strong commitment to continuous learning and growth.

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Work Location

Remote - U.S., Eastern Time Zone. Some travel may be required.