[Hiring] Senior Customer Architect @Elastic

Role Description

We are actively seeking a Senior Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.

This key role involves not only driving the consumption of our Elastic solutions by aligning them with customer business objectives but also onboarding customers, securing adoption, and facilitating expansion.

As a Senior Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations.

• Define and communicate the technical success criteria for our customers.
• Craft detailed Technical Success Plans tailored to the specific customers' goals and critical metrics.
• Outline the optimal consumption and deployment of Elastic solutions in the customer's environment.
• Provide technical guidance and share standard methodologies.
• Align technical objectives with the customers' business goals.
• Facilitate smooth adoption, sustained usage, and increased consumption of our solutions.

What You Will Be Doing

• Ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic solutions.
• Collaborate closely with the account team, including the Account Executive and the Solutions Architect.
• Define the technical success plan for each customer.
• Ensure a successful technical customer journey, from onboarding to adoption.
• Understand and articulate the value proposition of Elastic solutions.
• Work closely with customers to identify and eliminate technical frictions.
• Liaise between customers and support to ensure an optimized support resolution experience.
• Collaborate with the Service Team to deliver personalized, frictionless solutions.
• Develop a comprehensive understanding of the customer's business needs.
• Find opportunities for expansion.
• Foster ongoing customer relationships.
• Continuously review and assess customer consumption of Elastic solutions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer.
• Hands-on experience with Elastic solutions or equivalent technologies.
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
• Excellent communication and presentation skills.
• Strong social skills, with the ability to establish relationships with customers and team members.
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
• Ability to lead multiple projects simultaneously and meet deadlines.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Minimum of 16 weeks of parental leave.