[Hiring] Senior Customer Advisor @Mondelēz International

Role Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will support our growth and the delivery of excellent business results. You will be responsible for converting in-depth shopping and omni retail environment data into insights and category, retail and customer strategies and recommendations. Strive every day to be the indispensable partner with Dollar General encompassing both tactical and strategic guidance, leading to profitable category growth. The ideal candidate for this role must demonstrate learning agility, have a strong customer centricity, be hungry for knowledge, possess a strong analytical skill set, and have a passion for customer insights and telling compelling stories with data.

We are a high-performing, collaborative team driven by a competitive spirit. We bring proactive solutions to our retailer partners that are based on deep category and shopper insights. We foster a supportive team atmosphere to amplify individual strengths and curiosity. We value a diversity of talent, experiences, and backgrounds to expand our team culture.

What You’ll Do

• Build lasting business relationships based on trust and confidence
• Create recurring business reviews providing deep, action-oriented analysis on drivers
• Create compelling, insights-led category reviews, new item analyses, and seasonal reviews
• Provide proactive insight into the impact of category drivers and promotional strategies to the customer and sales teams
• Support ad hoc analytics and reporting requests from Customer Partner cross-functionally to provide share forecast for key accounts
• Learn and drive digital commerce analysis and recommendations with our retailer partners

Qualifications

• Strong learning agility, intellectual curiosity, and analytical horsepower
• Ability to synthesize insights into collaborative storytelling that leads to quantifiable results
• Experience translating data into insights
• Ability to apply insights to business questions to provide recommendations and influence strategy
• Experience applying analytical skills and a problem-solving mindset to answer ambiguous business questions
• Ability to thrive in a fast-paced environment, comfortable with prioritizing multiple deliverables and overlapping deadlines
• Strong understanding of which data source to leverage to answer the question (POS, Syndicated, Panel, Industry Insights, etc)
• Ability to combine data visualization with supporting shopper insights into a cohesive story
• Knowledge of shelving strategy and best practices inclusive of planogram creation and modification (JDA/Apollo/SpaceMan)

Requirements

• Bachelor's degree in Marketing, Business, Analytics, or related preferred
• 5+ years of experience in category management, insights, marketing strategy, or analytics (CPG/FMCG, Amazon or Away from Home preferred)
• Experience with data sources (e.g. Nielsen, Circana, 1010)
• Experience in using retailer/customer data, shopper insights, and analytics to develop compelling retail customer plans
• Strong analytical and storytelling skills with the ability to translate data into actionable insights
• High proficiency in base business tools (Excel/PowerPoint)
• In-depth knowledge in analyzing and creating visualizations of large amounts of data
• Experience developing and presenting customer-facing presentations; direct customer-facing experience is a plus
• JDA/POG building experience is a plus

Key Competencies

• Strategic thinking and business acumen
• Data-driven decision-making
• Strong communication and presentation skills
• Cross-functional collaboration and stakeholder management
• Proven track record in persuasively influencing and aligning key customers and business stakeholders in a highly matrixed organization
• Project management and organizational skills; management of multiple projects at once
• Ability to work independently and in a fast-paced environment

Travel

Minimal (< 10%)

Salary and Benefits

The base salary range for this position is $109,000 to $149,875; the exact salary depends on several factors such as experience, skills, education, and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

• Health insurance
• Wellness and family support programs
• Life and disability insurance
• Retirement savings plans
• Paid leave programs
• Education related programs
• Paid holidays and vacation time

Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

Company Description

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing, and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.