[Hiring] Senior Concierge Specialist @Capital One

Role Description

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail.
• Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues.
• Communication with members, giving them a demonstration of the product interface and an overview of the membership.
• Completing end-to-end member requests.

Qualifications

• Proven experience in luxury concierge or hospitality.
• Adaptability and multitasking.
• ‘Yes first’ mentality.
• General knowledge of high end experiences, luxury goods, and restaurants.
• Experience working with high net worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in high-pressure environment with tight deadlines.
• Flexible working hours - available to work on evenings and weekends.

Benefits

• High performers strong and diverse career progression.
• Investment in developing great people through Capital One University training programmes (and appropriate external providers).
• Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance.
• Flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
• Open-plan workspaces and accessible facilities designed to inspire and support you.
• Fully-serviced gym, subsidised restaurant, mindfulness and music rooms at the Nottingham head-office.
• Rooftop running track and Workshop Coffee café in London.