[Hiring] Senior Clinical Administrative Coordinator @UnitedHealth Group

Role Description

This position is Remote in CST, MST, PST. You will have the flexibility to work remotely as you take on some tough challenges.

Primary Responsibilities:

• Make calls to qualified members to provide information and answer questions about health plan programs.
• Provide “best-in-class” customer service to enrollees.
• Meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
• Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs.
• Effectively engage members that either qualify for our programs or are interested in learning more about what is offered.
• Accurate documentation of consumer interaction.
• Appropriately follow all processes and procedures.
• Maintain engagement with all the customer requests to ensure high quality of customer service.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 6+ months experience in an office setting or administrative role.
• 1+ years experience in a high-volume call center.
• Proficient in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating).
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 8:00 pm CST, (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime.

Requirements

• Sales experience.
• Healthcare or insurance benefits.
• Experience in a hospital, physician’s office or medical clinic setting.
• Clerical or administrative support background and/or working in a call center environment.

Telecommuting Requirements

• Reside within Central, Mountain, or Pacific time zone.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to connect directly into internet – via hard wire (either directly to modem or router).

Soft Skill

• Excellent communication skills – both written and verbal.

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $20.00 - $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.