[Hiring] Senior Client Support Specialist @Ticketure

Role Description

We are looking for a highly capable, client-focused professional who thrives in a dynamic SaaS environment and brings both technical depth and strong business judgment to their work. This individual operates as a trusted advisor to clients, navigating complexity, solving problems independently, and driving meaningful outcomes.

• Strong understanding of how software platforms support real-world operations.
• Ability to translate technical functionality into clear, actionable guidance for clients.
• Comfortable working across teams, influencing outcomes, and balancing client needs with platform capabilities and business priorities.
• Ability to manage multiple priorities, lead through ambiguity, and take ownership of both routine support and complex initiatives.
• Effective in diagnosing issues, guiding clients through solutions, and contributing insights to improve the product and overall client experience.

Qualifications

• Bachelor’s degree in Business, Operations, Information Systems, or a related field, or equivalent combination of education and relevant experience.
• 4+ years in SaaS client services, operations, technical support, or a related business operations role with demonstrated autonomy.
• Hands-on experience with HTML, CSS, JS - ability to read, interpret, and summarize code and error logs.
• A Customer first focused mentality, with a dedication to providing great customer service and solutions.

Requirements

• Ability to evaluate complex, non-routine service and operational issues and determine appropriate courses of action aligned with business objectives.
• Ability to assess service workflows, client configurations, and recurring issues to identify root causes and improvement opportunities.
• Ability to develop, document, and refine operational processes, standards, and escalation frameworks.
• Ability to clearly articulate recommendations, risks, and trade-offs to cross-functional stakeholders.
• Ability to drive alignment and outcomes across teams without direct authority.
• Strong understanding of SaaS platforms and the operational implications of product changes.

Benefits

• Base annual salary range of $75,000 - $90,000 est. annually, commensurate with experience.
• Annual bonus based on performance and company success.
• Equity incentive.
• 100% paid medical, dental and vision benefits for employee and dependents.
• Company-paid life insurance.
• Traditional and Roth 401k plans.
• Paid parental leave for eligible employees.
• Education assistance.
• Learning & development opportunities.
• Flexible scheduling.
• One-time home office stipend.
• Generous PTO and holiday schedule.
• Remote work environment.