[Hiring] Senior Client Success Manager / Engagement Manager @Green Irony

Role Description

We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery, which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality.

Now we need someone who can own the client experience and the delivery across a portfolio of engagements, ensuring every client feels well-served, every project stays healthy, and nothing falls through the cracks.

If you've managed technical project delivery, built strong client relationships, and get energy from keeping a lot of plates spinning without dropping any, keep reading.

What You'll Actually Do

• Own the client relationship as the primary point of contact from kickoff to closeout.
• Manage 8–12 concurrent technical engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside AI-powered delivery tools.
• Run tight meetings with clear outcomes, protecting engineer and client time equally.
• Enforce scope discipline so projects stay profitable and clients get exactly what was promised.
• Handle operational details such as accurate invoicing, timely collections follow-up, and clear project health reporting to leadership.
• Work fluently with AI tools, coordinating and leveraging them as a natural part of daily work.

Qualifications

• 4+ years in a technical project management or client delivery role in software services or consulting.
• Working knowledge of Salesforce and/or MuleSoft.
• Proven ability to manage multiple concurrent technical engagements.
• Familiarity with Agile or sprint-based delivery.
• Exceptional communication: clear, concise, confident, and warm.
• A genuine bias for action.

Requirements

• Hands-on experience with Salesforce and/or MuleSoft is a plus.
• Background in SOW-driven engagements.
• Experience as an Engagement Manager or Delivery Manager at a consulting or SI firm.

Benefits

• Competitive salary + performance bonus.
• Medical, dental, and vision coverage.
• 401(k) with generous company match.
• Flexible PTO and remote-first work environment.
• Annual professional development budget (certifications, conferences, AI tools).
• Equipment stipend.

Company Description

Green Irony is an equal opportunity employer committed to building an inclusive team where diverse voices drive better outcomes. We evaluate all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected classification.