[Hiring] Senior Client Success Manager @Cordial

Role Description

The Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s clients. The CSM acts as a true client partner and primary point of contact at Cordial, advocating and aligning technology and expertise on behalf of the client.

• Own the entire client relationship post-sale, while being included in pre-sales discovery conversations.
• Focus on owning the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively managing competitive threats.

You will:

• Be client obsessed, demonstrating relentless enthusiasm to immerse yourself in clients' worlds and deliver meaningful business impact.
• Think “big picture,” developing a comprehensive understanding of business challenges faced by clients and mapping Cordial features to address client needs.
• Act as a Project Manager, creating and delivering success plans for each client and ensuring the broader Client Experience team stays on task.
• Be a problem solver, addressing strategic campaign challenges and technical solutions for clients.
• Take the driver’s seat, driving timely renewals and focusing on the continual expansion of Cordial’s integration with clients.
• Drive partnerships with Cordial’s Channel Growth & Partnership team to align technology and service partners with clients.
• Wear your business hat by participating in business development and discovery meetings with prospective clients.

Qualifications

• Bachelor’s degree
• 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing

Requirements

• Strong technical skills with the ability to optimize client marketing campaigns
• Excellent written and oral communication skills
• Ability to work cross-functionally with Product, Engineering, and Sales teams
• Strong project management skills, capable of managing multiple projects and clients simultaneously
• Ability to thrive in a dynamic, autonomous start-up environment
• Embodiment of Cordial’s values

Benefits

• $115,000.00 - $145,000.00 base salary annually
• Equity and bonus in addition to base salary
• Robust benefit plan (medical/dental/vision/life)
• 401k match
• Flexible time off
• Childcare and continued education yearly reimbursements
• Commitment to maintaining a healthy work/life balance and a strong dedication to DE&I efforts