Senior Client Success Manager @Cordial
Customer Service
Salary $115,000.00 - $..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4wks ago

[Hiring] Senior Client Success Manager @Cordial

4wks ago - Cordial is hiring a remote Senior Client Success Manager. 💸 Salary: $115,000.00 - $145,000 📍Location: USA

Role Description

The Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s clients. The CSM acts as a true client partner and primary point of contact at Cordial, advocating and aligning technology and expertise on behalf of the client.

  • Own the entire client relationship post-sale, while being included in pre-sales discovery conversations.
  • Focus on owning the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively managing competitive threats.

You will:

  • Be client obsessed, demonstrating relentless enthusiasm to immerse yourself in clients' worlds and deliver meaningful business impact.
  • Think “big picture,” developing a comprehensive understanding of business challenges faced by clients and mapping Cordial features to address client needs.
  • Act as a Project Manager, creating and delivering success plans for each client and ensuring the broader Client Experience team stays on task.
  • Be a problem solver, addressing strategic campaign challenges and technical solutions for clients.
  • Take the driver’s seat, driving timely renewals and focusing on the continual expansion of Cordial’s integration with clients.
  • Drive partnerships with Cordial’s Channel Growth & Partnership team to align technology and service partners with clients.
  • Wear your business hat by participating in business development and discovery meetings with prospective clients.

Qualifications

  • Bachelor’s degree
  • 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing

Requirements

  • Strong technical skills with the ability to optimize client marketing campaigns
  • Excellent written and oral communication skills
  • Ability to work cross-functionally with Product, Engineering, and Sales teams
  • Strong project management skills, capable of managing multiple projects and clients simultaneously
  • Ability to thrive in a dynamic, autonomous start-up environment
  • Embodiment of Cordial’s values

Benefits

  • $115,000.00 - $145,000.00 base salary annually
  • Equity and bonus in addition to base salary
  • Robust benefit plan (medical/dental/vision/life)
  • 401k match
  • Flexible time off
  • Childcare and continued education yearly reimbursements
  • Commitment to maintaining a healthy work/life balance and a strong dedication to DE&I efforts
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Client Success Manager @Cordial
Customer Service
Salary $115,000.00 - $..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4wks ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later