[Hiring] Senior Care Solutions Specialist @Honor

Role Description

As a Senior Care Solutions Specialist, you’ll guide families and clients through their first conversations about in-home, non-medical care. Using your customer service and sales skills, you’ll connect with potential clients primarily by phone, but also at times through email, chat, and text to understand their needs and explain how Home Instead can help them age well at home.

• Develop, implement and continuously improve sales playbooks and strategy.
• Coach the team of Care Solutions Consultants.
• This is a high-energy, performance-driven role where success is measured by your ability to engage with clients, build trust quickly, and meet daily outreach and conversion goals.
• Handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.
• This is a full-time, hourly, remote position reporting to the Sales Manager.
• Team members work one set schedule and every fourth weekend (Saturday and Sunday) as part of a regular rotation.
• Evening and weekend availability is required.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of phone-based sales or customer service experience (inbound and outbound).
• Experience developing sales strategies.
• You thrive in a metrics-driven environment and are motivated by meeting goals and earning incentives.
• You’re an empathetic communicator who can balance compassion with confident sales execution.
• You have experience working remotely, managing your time effectively, and staying connected to a virtual team.
• Experience in home care, healthcare, or senior services is a strong plus.

Requirements

• Develop, pilot and refine new product offerings.
• Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.
• Conduct deeper conversations to uncover underlying needs and decision drivers.
• Collaborate cross-functionally with internal stakeholders — operations, care coordination, and marketing.
• Identify process gaps or emerging trends.
• Synthesize new customer insights to sales leadership.
• Provide support to peers when new products or approaches may roll out to the broader team.
• Meet or exceed individual sales metrics, which may include call volume + talk time, conversion rates, and quality standards.

Benefits

• The hourly hiring range for this role is $24.20 – $28.85.
• This role offers a variable bonus of $10,000 - $15,000.

Company Description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.