[Hiring] Senior Care Advisor @Sharecare

Role Description

CareLinx is looking for a Senior Care Advisor to assist with CareLinx’s Payer Operations line of business. The Care Advisor team focuses on providing support and guidance to members and families throughout the caregiver search, hire, and retention process. This includes:

• Answering benefit-specific questions
• Developing rapport and building confidence in CareLinx services
• Creating caregiver matches based on individual preferences
• Providing exceptional communication before and after the caregiver hire is complete

As a Senior Care Advisor, you will be expected to excel at the primary duties of the advisor position in addition to making meaningful cultural, programmatic, and process improvement contributions.

You will be the expert for members, families, and your teammates about all things CareLinx-related, acting as a role model and high-level resource for your team. You need to love interacting with people and be committed to providing stellar customer service to both internal and external customers. You should also be a team player and be willing to learn.

In this fast-paced, technology-forward environment, you will hold yourself to high professional standards and be comfortable working from home.

Qualifications

• High school diploma or equivalent is required
• Some college-level coursework is preferred
• Minimum of six months experience as a successful Care Advisor or Enrollment Specialist
• Previous healthcare experience, preferred

Requirements

• Effective time management skills
• Experience working with Microsoft Office Suite
• Self-motivated and goal/metrics driven
• Can problem solve independently and assist with escalations as needed
• Superior organization and multitasking capabilities
• Comfortable working in a remote environment with a high degree of autonomy
• Professional, confident, outgoing demeanor
• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to maintain strict confidentiality and exercise good judgment
• Possess leadership skills to support the team and provide valuable input
• Willingness to go the “extra mile”

Company Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being.

To learn more, visit sharecare.com .