[Hiring] Senior Associate, Service Delivery @bswift

Role Description

The Senior Associate, Service Delivery is responsible for maintaining and supporting client benefits websites, documenting and executing benefits-related processes, and providing advanced operational and technical support to clients and the bswift service center. This role plays a key part in client implementations, issue resolution, continuous improvement efforts, and mentoring team members—while consistently modeling bswift’s core values.

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience.
• 3+ years of experience in benefits administration (required), including hands-on experience supporting benefits administration platforms and processes.
• 3+ years of experience in a client services role.
• 2+ years of project management experience.
• Solid technical background with the ability to navigate complex systems.
• Hands-on experience with benefits administration systems is required; experience with payroll systems, HRIS, or related software platforms is strongly preferred.

Requirements

• Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and basic formulas.
• Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences.
• Strong analytical skills with the ability to synthesize complex data into actionable insights.
• Ability to operate effectively and make timely decisions in a fast-paced, ambiguous environment.
• High level of productivity, organization, reliability, accuracy, and attention to detail.
• Demonstrated initiative, resourcefulness, and innovative problem-solving skills.
• Strong commitment to teamwork, client service, and achieving business results.

Benefits

• Access to health, dental, and vision plans to support your wellness and that of your family.
• A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote-first, Office-friendly Environment.
• Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Opportunities for career growth, including training and access to resources to support your career progression.
• A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.