[Hiring] Senior Associate Online Client Training Specialist @IDeaS

Role Description

Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions and travel, IDeaS have an exciting opportunity for your consideration!

As a Sr Associate Online Client Training Specialist, you will be responsible for providing primarily remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship. There may also be at times a need to provide face-to-face training to clients.

What you’ll be doing...

• Delivery of remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
• Provide assistance in configuring the IDeaS systems at client sites or virtually to ensure that the client is able to experience maximum benefit from the installation of the system.
• Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture.
• On occasion provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials.
• Listen and process complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’.
• Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines.
• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity.
• Identification of areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System.
• Participation in the development and review of effective training materials.
• Provide consultation to hotels in regard to business practices directly related to the use of the IDeaS system.
• Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team.
• Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows.
• Liaison with instructional design and learning management system team.
• Performs other duties, as assigned.

Qualifications

• 3+ years of hotel revenue management experience, preferable in a corporate environment.
• Professional level fluency in Spanish.
• Training or teaching experience along with strong group training skills.
• Software training experience desirable.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Ability to travel (up to 25%) and flexibility to work in changing environments as business needs arise.

Benefits

• Passionate people. Loyal clients. Leading solutions.
• Rich culture of creative collaboration and professional growth.
• Global powerhouse of innovation and excellence; challenge and reward.
• Inclusive environment where diverse perspectives spark innovation.
• Balance great work with all other aspects of your life.
• Live values of being Accountable, Curious, Passionate and Authentic.

Additional Information

• To qualify, applicants must be legally authorized to work in the United Kingdom, and should not require, now or in the future, sponsorship for employment visa status.
• All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
• Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
• Resumes may be considered in the order they are received.
• IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations.
• IDeaS/SAS collects nationality or citizenship information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.