[Hiring] Senior Account Specialist @Circular Action Alliance

Role Description

The Senior Account Specialist is an advanced individual contributor role supporting producer participation, reporting readiness, data accuracy, and compliance execution across assigned producers and segments. This role combines high quality operational delivery with elevated judgment, acting as a subject matter resource for Account Specialists and a key support partner to Account Managers and Segment Leads.

The Senior Account Specialist executes complex producer workflows with independence, handles escalated reporting and validation issues, performs deeper data quality reviews, and identifies root cause patterns that inform improvements to templates, SOPs, and producer guidance. This role ensures accuracy, consistency, and accountability across the producer compliance lifecycle while strengthening the operational foundation of segment teams.

Qualifications

• 4-6 years in account coordination, customer support, data processing, or compliance related environments.
• Bachelor’s degree preferred; relevant experience will be considered.
• Experience in regulated industries, sustainability, consumer products, or member based organizations preferred.
• Familiarity with CRM systems, documentation standards, or operational workflows.

Requirements

• Strong organizational and follow through skills; able to manage multiple producer timelines.
• Excellent communication and relationship building skills with external stakeholders.
• Comfortable working with data, documentation reviews, and SOP driven processes.
• High attention to detail with consistent accuracy in recordkeeping.
• Proactive in identifying issues and escalating appropriately.
• Collaborative, adaptable, and committed to high quality execution.

Benefits

• Location: Fully Remote
• Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience.
• Reports To: Sr. Manager – Account Management & Segment Lead

Company Description

Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact [email protected].